With lower price, PS5 and Xbox Series X / S earn refunds in stores | Games

THE Sony announced a reduction in the prices of PlayStation 5 and PS5 Digital Edition after the IPI cut: consoles were R $ 300 cheaper, and accessories like DualSense also had a discount. Amazon and Magazine Luiza are returning this difference to pre-order customers, including those who purchased the Xbox Series X and S. As for the other stores, this is more uncertain.

Xbox Series X and PS5 (Image: Disclosure)

What are the new prices for the Xbox Series X, S and PS5?

Current price Old price Difference
Xbox Series X R $ 4,599 R $ 4,999 R $ 400
Xbox Series S R $ 2,799 R $ 2,999 R $ 200
PlayStation 5 R $ 4,699 R $ 4,999 R $ 300
PS5 Digital Edition R $ 4,199 R $ 4,499 R $ 300
DualSense R $ 469 R $ 499 R $ 30
PS5 HD Camera R $ 419 449 R $ 30

Amazon returns money to customers

Amazon sent an email to whoever bought the PS5 in pre-order, explaining how the difference in value will be refunded. There are three different scenarios:

  • on credit card: the store will charge the lowest price, so there is no need for a refund.
  • credit card installments: Amazon will refund the invoice after the PS5 is shipped; the amount may appear on the next invoice or, at most, on the next invoice.
  • Cash on delivery: the price difference will be available as a gift card balance after the PS5 is shipped; if you want to transfer the amount to your checking account, you will need to request this at this link, and the deposit will appear to you within 3 business days.

Customers report that Amazon kept the 10% discount for those who paid in cash. At TB Comunidade, reader Dénis Corte shows that whoever bought the PS5 Digital Edition will pay R $ 3,779.10 instead of the R $ 4,199 suggested by Sony. The same goes for the standard PS5.

It is worth remembering that, since Amazon has a well-defined policy of lower pre-sale prices, it has already reimbursed the difference in prices for the Xbox Series X and S.

Magalu refunds via in-app cashback

Magazine Luiza, in turn, explains to the Tecnoblog the refund of the difference will be made through cashback.

To receive the credit, you must download the Magalu app for iPhone or Android and activate your MagaluPay account until November 24, 2020. The amount has no expiration date; it can be used for new purchases or paying bills.

How much money will each console pay off? This is the list:

Amount charged by Magalu Cashback in the app
PS5 R $ 4,999 R $ 300
PS5 Digital Edition R $ 4,499 R $ 300
DualSense R $ 499 R $ 30
Xbox Series X R $ 4,999 R $ 400
Xbox Series S R $ 2,999 R $ 200

Kabum promises customers “options”

Xbox Series S out of the box (Image: Felipe Vinha / Tecnoblog)

Xbox Series S out of the box (Image: Felipe Vinha / Tecnoblog)

On Tuesday (3), Kabum sent a statement to the Tecnoblog warning that “it has already defined the solutions related to the good news of tax cuts in the gaming sector”. The company says that “it will contact customers who bought the Xbox Series X and S in pre-order to make the options available, including bringing extra benefits”.

We asked for more details on this, but the store says: “we will pass more details on the solutions and benefits soon, as soon as we finish contacting the customers who purchased the console in pre-sale”.

We also asked if the same will apply to those who bought the PS5 in pre-order, but we have had no response so far.

Bahia, Ponto Frio and Extra Houses

We questioned Via Varejo – owner of Casas Bahia, Ponto Frio and the Extra website – about a possible refund. She says only that “already made the price reduction on PS5 and Xbox One Series consoles [sic] on the company’s websites ”.

That is, do not expect to receive the difference in value. One option is to cancel the purchase and purchase the console at another store for the reduced price. However, you will have to wait for the money to be returned, which can take time.

We remind you that, according to the Consumer Protection Code, it is possible to request the withdrawal of the purchase within 7 days after receiving the product, in the case of online transactions. Given that the PS5 and the new Xbox have not yet been shipped to customers, everyone still falls within that timeframe.

Americanas, Submarino and Shoptime

O Tecnoblog contacted B2W, owner of Americanas, Submarino and Shoptime. However, we had no response until the publication of this post. The three stores have reduced prices for the PS5 and accessories, as well as the Xbox.

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