what to do in the event of a problem with the streaming platform?

Like any streaming platform, certain bugs or network issues can mar your experience on Disney +. We take stock of the various tips and techniques to remedy this.

Credit: Disney

Launched on April 7, 2020 in France and a few months before in other countries of the world, Disney + has quickly conquered its audience and made a place for itself around Netflix, Amazon Prime Video and others. In just over a year, the streaming platform recorded no less than 86 million subscribers in December.

This success, Disney + of course owes it to its catalog based on flagship and appreciated licenses. There are thus many Disney and Pixar classics, almost all Marvel and X-Men movies, almost all of the Star Wars saga (episode 9 is still missing), short films, National Geographic documentaries and especially exclusive series like The Mandalorian or WandaVision more recently.

Only, and like any streaming platform, sometimes the experience offered by Disney + is spoiled by connection bugs, sudden drop in video quality or other technical issues. In this tutorial, we’ll give you some tips on how to fix it.

Read also: Disney + – how to create or delete profiles to share your account

wandavision
Credit: Disney

How to fix most problems on Disney +

Generally, the vast majority of problems encountered on Disney + come from either the app, your device, or your Internet connection. Fact, a few manipulations are sufficient most of the time to resolve the problem in a few minutes. We recommend that you try to:

  • To restart your TV, your game console, your PC, your Android and iOS smartphone or tablet, your device on which you watch Disney +
  • Close and reopen the Disney + app
  • Restart your router
  • Check if you have internet connection problems on your other devices and / or improve your Wi-Fi connection
  • Update the Disney + app if patches are available
  • Uninstall and reinstall the Disney + app
  • Check if there are any updates available for your TV or device
  • Go to the DownDetector site to find out the status of Disney + services

It is possible that these few manipulations are not sufficient in certain situations. Disney + has a total of 48 error codes, but in this section we will focus on the most common error messages on the platform.

disney + error
Credits: Capture Center Aide Disney +

How to fix connection issues on Disney +

One of the common problems with Disney seeing an error message “Impossible to connect”. Usually, this message occurs on busy evenings and when the servers are overloaded with the number of simultaneous users. In this case, just close the application and wait a few minutes before relaunching it.

How to fix Disney + app crashes

Sometimes the Disney + app may crash without warning. First, restart the application and your device on which you are using it. If the problem persists, check if there are any updates available for the app, as well as for your TV, smartphone, tablet, etc. Last resort, uninstall the app and reinstall it.

What to do after an error code 89 or 83 on Disney +

These are again the two most common error messages on Disney +. The error code 39 means that the content you are currently watching is not or no longer available at the moment. Indeed, it happens that some content is temporarily unavailable depending on your region, Disney being forced to modify its catalog according to several criteria (license expiration, chronology of media in France, etc.).

In addition, error code 39 appears regularly on the Disney + app on Microsoft’s Xbox One and Xbox Series X and Series S consoles. In this situation, you need to restart your console. It is also advisable to start the viewing on another device, and to continue it on Xbox.

As to error code 83, it appears especially when you watch Disney + via your mobile data (4G or 5G) rather than via Wi-Fi, or when your smartphone is connected to a public network. Note that the best solution in this specific case is to switch to a stable Wi-Fi connection.

Read also: Disney + will go to € 8.99 in Europe: adult content for € 2 more

What to do with the most common error codes on Disney +

In addition to error codes 89 and 83, it is possible to encounter several error codes relating to broadcast rights issues. This means that the content you are trying to watch is no longer available in your country for example. We find error codes 11, 15, 29, 35, 41 and 44. Note that these error codes may also appear due to internet connection issues. If you are sure that the content in question is indeed available in your country, restart the application and try again.

The error code 22 relates to parental control. This is simply the error message that appears when your child tries to access content blocked by parental controls. You can of course turn it off if you’re tired of hearing the youngest screaming because he wants to watch The Mandalorian.

disney + error
Credits: Capture Support Disney +

The error code 31 will appear when the Disney + app fails to verify your location. This can happen when you’ve turned off your GPS location on your smartphone or tablet, or when you’re using a VPN to watch content. Also, this error code can occur when you are connected to a public Wi-Fi network in a train station, hotel, etc.

Error code 43 appears when you try to read content that is in your list and is no longer available in your geographic area. In this case, it will be necessary to wait for its return to the catalog. Finally, the error code 86 appears when your account has been blocked. The reasons are varied. It could be a problem with your payment method, your password or in the worst case of a hack. The account can be suspended during improper use or violation of Disney + terms of service.

In this article, we have discussed the error codes most frequently encountered by Disney + users. If you still need more help, however, you can visit the Disney + Help Center. You will find a lot of advice there, as well as the complete list of Disney + error codes. In addition, this is where you can get in touch with support, by chat or by phone from 8 a.m. to 2 a.m., 7 days a week.

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