unable to connect, here is how to fix the problem

This morning, again, the platform Ma Classe à la Maison of the CNED suffered some bugs and slowdowns. Apparently not all users are affected by this, with some being able to log in without concern. This is indeed a browser problem and not a server problem, according to the organization.

cned hacking
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Clearly, distance education platforms have great difficulty functioning properly. When they were launched last March, the CNED and ENT sites did not support the load of simultaneous visitors, leading to successive crashes. Rebelote at the beginning of April: My Class at Home suffered a major outage, preventing users from connecting. This Monday, April 26, on the occasion of the start of the school year, fortunately we do not deplore a problem of such magnitude. However, several middle and high school students still encounter some difficulties.

While everything is working out well for most of the 6.5 million students entering the school year today, others are not so fortunate. When it is not a question of simple latency, annoying but acceptable, some buttons simply refuse to answer, making connection to the portal impossible. However, the Ministry of Education assured that it had taken the necessary steps during the school holidays to avoid the duplication of technical concerns.

How to connect to My Class at Home without problems

The capacity of the servers has thus been increased to accommodate a greater number of visitors, while their security has been reinforced to ward off the cyber attacks that have hit the platform for several weeks. At the same time, the CNED affirms that everything is supposed to work normally. 733,000 students were able to attend their class as usual, for a maximum of 285,000 simultaneous connections observed around 10 a.m. this morning. But what about the others?

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The CNED explains that it has “Had posts on Twitter that are more related to browser issues, not platform related. It is not on the side of My Class at Home that there are concerns, but users. As we have updated the virtual classroom, some browsers may pose a problem ”. If the concern is not that you forgot your password, as the organization points out, changing your browser should be enough to resolve the problem.

The platform does indeed work perfectly on Chrome. We were able to test at the editorial office and we can confirm that the browser manages to access the online classes without any problem. No other bugs were observed. Same observation on Firefox, where no failure is to be regretted. It would seem, however, thatEdge encounters some difficulties with the CNED site, for a still unknown reason.

How to install Chrome or Firefox to access My Class at Home

We therefore recommend that you download one of the two browsers if you are unable to connect to your online class. Here is how to do it:

  • Go to this site for Chrome or this one for Firefox
  • Click on Download Chrome or Download Firefox
  • Open the downloaded file
  • Follow the installation instructions

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If the problem persists, the CNED indicates that the solution would be to clear the cache and then restart the browser. Here’s how to do it on Chrome:

  • Click on the drop-down menu at the top left of the window
  • See you in More tools> Clear browsing data
  • Select the desired period. To delete everything, select All periods.
  • Tick Cookies and site data and Cached images and files
  • Click on Erase data

The procedure is somewhat different on Firefox. Here’s how to do it:

  • Click on the drop-down menu at the top left of the window
  • Click on Options
  • Select Privacy and security
  • In the section Cookies and site data, click on Erase data
  • Tick Cached web content, then on Wipe off

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