Uber has been accused of “fire” more than 15,000 drivers for excessive cancellation of races. According to a report published last Friday (24) by g1, the company would be excluding partner drivers from the platform without prior notice — the number was reported by the Association of Application Drivers of São Paulo (Amasp), but Uber disputes the information.
In August, Eduardo Lima de Souza (Duda), president of Amasp, confirmed in an interview with Techblog that app drivers are selecting the races, and why passengers have found it difficult to start a journey. According to the association, approximately 25% of drivers in São Paulo gave up working with races per application during the pandemic.
In large part, the scenario is due to the rise in fuel prices, but there are other factors, such as security issues it’s the low financial return in promotional categories.
To g1, Duda said that the professionals went through a “summary exclusion”, that is, without the right of defense – he also comments that almost a thousand excluded drivers sought him out, surprised by the suspension of the account.
One of the drivers interviewed by the report stated that he had been working for almost 4 years on the Uber platform and had never had any problems with race cancellations until now.
Uber: cancellations “hinder” other drivers
Despite criticism, Uber says, in a statement, that the number of drivers who had their accounts deactivated due to excessive cancellation is much smaller. The company says that “there are about one million drivers and delivery partners registered on the Uber platform in Brazil, and only a minority, about 0.16% of the total, presents behaviors that harm intentionally the operation of the platform”.
Also according to the company, “excessive cancellations or for fraud purposes represent an abuse of the resource and constitute misuse of the platform, as they hinder its operation and intentionally impair the experience of other users and drivers”. Despite this, Uber says that canceling a race is different from refusing it.
“The abuse of canceling trips has nothing to do with the partner driver’s freedom to refuse requests. At Uber, the driver is completely free to decide which travel requests to accept and which to refuse.
The connection between partner and user – when name, model and license plate are shared and the user receives confirmation that the driver is on his way – only occurs after the driver has checked the request information (time, distance, destination, etc.). ) and decided to accept the trip.”
The shortage of drivers abroad
Uber faces problems in the UK, where users also report difficulties getting races. A report from CNBC published this Monday (27) shows that the British are suffering from the shortage of drivers not only on Uber, but also on other car apps by app.
But the scenario is a little different: many drivers switched to food delivery during the pandemic, rather than continuing to carry passengers. According to hitchhiking app specialist Harry Campbell, many drivers have found that the payment there is on par in the delivery industry, with one deciding factor: “they don’t have to deal with people.”
The decrease in driver availability results in an “exorbitant” price increase at certain times due to the high demand for travel.
“We’re encouraging 20,000 new drivers to sign up to meet passenger demand as cities start moving again,” an Uber UK spokesperson told CNBC.
Other big cities in the world are also dealing with the shortage of drivers, such as Lisbon, Paris, Warsaw and Melbourne.
Despite the impasses regarding drivers and passengers, Uber has been riding a positive wave with the gradual recovery of the mobility sector as the pandemic shows signs of regression in some parts of the world.
Last week, the company announced its forecast for its first adjusted quarterly earnings in history—that is, what the company is able to make after withdrawing legal and contingency financial reserves. The news sent Uber Technologies shares up more than 12% on the New York Stock Exchange on Tuesday (21).
With information: g1, CNBC.