the features already launched and the news to come – Tecnoblog

O WhatsApp continues to introduce features to improve users’ experience. This year, the messenger has already implemented some interesting new features, such as support via chat within the application itself, search for nearby establishments (like Google Maps) and more. Below, I will show you all the features that have already been released in 2022 and those that are still being tested in the beta version of the app, but that should soon reach the public.

WhatsApp logo
WhatsApp (Image: Vitor Pádua/Tecnoblog)

In-app chat support

In January, WhatsApp began testing a feature that lets you contact a WhatsApp representative to resolve issues. Fortunately, this new feature was well received in the beta version and is now available to all users.

The option can be found in the messenger settings, more specifically in the “Help” menu. The answer comes through a conversation within the application itself.

However, it is important to note that WhatsApp will only return requests using a verified account. So, in case someone gets in touch after the support request, make sure the profile has the green badge.

WhatsApp support in the app (Image: Reproduction/Tecnoblog)
WhatsApp support in the app (Image: Reproduction/Tecnoblog)

Find nearby establishments

WhatsApp released another novelty in February. The update brought a feature that allows you to find nearby stores, restaurants and other commercial establishments, just like Google Maps does.

The search tool uses the user’s location to display companies registered on WhatsApp Business, providing information about the address, employee hours and contact details.

For now, the feature is only available to Android users in São Paulo. There is still no release forecast for the iPhone (iOS) and other regions of Brazil.

Resource to locate businesses nearby (Image: Disclosure)
It is possible to locate nearby businesses (Image: Disclosure/WhatsApp)

Extension to detect hacked version

In March, WhatsApp announced Code Verify, an extension for Google Chrome, Microsoft Edge and Mozilla Firefox that checks if the web version of the messenger has been tampered with.

Meta (owner of the application) admits that WhatsApp Web does not deliver the same security controls that exist in the Android and iOS versions of the service. So, to avoid spying problems, for example, the company released the plugin.

The tool, developed in partnership with Cloudflare, works by comparing hashes (strings of characters generated from mathematical calculations). So, when the user launches the web version, the extension checks the hash of the source code and compares it to the hash stored on Cloudflare’s servers; if they are the same, it’s all right; if they are different, some tampering has taken place.

The extension can now be downloaded for free:

Code Verify for Edge (Image: Playback/Meta)
Code Verify for Edge (Image: Playback/Meta)

What’s to come?

The platform has been developing other features that are not yet available or have not reached all users. One of them is the function to react messages with emojis. By tapping and holding on a received content, the app shows some emoji options to interact without having to send a new message. The platform displays a floating window with six emojis: 👍, ❤️, 😂, 😲, 😢 and 🙏.

The messenger has also been working on previewing documents in conversations. The novelty allows you to view the contents of any attached file without having to open it. For example, when receiving a JPG photo as a document, the message bubble will show a small clipping of the image.

Message forwarding may also change, as the app must limit sharing to just one shot per group. If the user wants to send the same message to several groups, he will need to perform multiple shots. The company did not reveal the reason for the new rule, but based on previous changes, it is likely that the decision was made to combat misinformation.

WhatsApp has even started releasing a feature for Android phones that allows you to listen to audios while chatting with other people. This function keeps the voice message playing even in other chats. Audio appears in a small bar at the top of the screen, with buttons to pause, play and close the notification.

There are also reports that the company is developing an option to change the language of WhatsApp. With this, it will be possible to keep the application in Portuguese while the rest of the cell phone remains in English, for example.

Another novelty appeared in the beta version. Users will soon be able to upload files up to 2GB. The update seeks to facilitate the exchange of heavy files, eliminating the need to resort to other services to share.

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