Procon Carioca notifies Uber for advancing the destination of races to drivers – Tecnoblog

A Uber started showing the final destinations of races to drivers before they even accepted them. This change, however, became the target of the Procon Carioca: the consumer protection agency of Rio de Janeiro (RJ) demanded clarification on the novelty. For the institution, the change may increase the waiting time for travel.

Uber is notified by Procon Carioca for an update that anticipates the destination of races for drivers (Image: Vitor Pádua / Tecnoblog)
Uber is notified by Procon Carioca for an update that anticipates the destination of races for drivers (Image: Vitor Pádua / Tecnoblog)

The action was announced by the entity linked to the Municipal Secretary of Citizenship last week. In a press release, Procon Carioca recalled the update revealed on the 6th, which shows the final destination and the expected value even before accepting them. Thus, drivers will have more information to decide whether or not to accept the trip requested by the user.

But this can result in some extra difficulties for passengers. According to the entity, the change tends to increase the “consumer waiting time” and the “non-acceptance of races”. “With the possibility that the driver refuses the race, depending on the distance and value, the cars that are close will not always serve consumers”, they said.

Uber app for drivers now shows more details about rides (Image: Handout)
Uber app for drivers now shows more details about rides (Image: Handout)

Uber will have to explain app update to drivers

For this reason, the consumer protection body sent a notification to Uber to provide clarification. In a note, the institute said that the company must explain whether the changes are already in operation. But this is already sort of answered, as the update went into effect the same day as the announcement.

The carioca entity also wants to know if there will be any action on the part of the company if the passenger wait goes beyond the time estimated by the application. And, if positive, the agency also wants to know what measures will be adopted. Other explanations were requested by the entity:

“In addition to these justifications, Uber must inform whether it has sought mechanisms to mitigate any increase in the number of ride refusals due to the passenger’s destination, what measures it takes to minimize any unavailability of cars in places where drivers do not accept trips and if there is some plan to reduce the non-acceptance rate of the routes”, they informed.

What does Uber say?

wanted by technoblog, Uber pointed out that the update had been in operation in Rio de Janeiro since last year. “The only recent change in the municipality was the detailing of the destination, which was a request from the drivers themselves”, they said. Check out the position on the notification below:

“Before the new update was rolled out nationally, the feature that displays the full travel destination address was implemented in several cities across the country and improved based on the results of several tests, including the addition of the supplemental travel information presented today on the screen. of the application. In these tests, no damage was detected to the users’ experience, on the contrary: a drop in cancellations was observed. By informing the detailed destination of the trip on the request screen, Uber meets a demand from the partner drivers themselves and is on par with what was already being practiced by other travel intermediation application companies in this regard.”

Uber and 99 have already been fined by Procon Carioca for race cancellations (Image: Charles Deluvio/Unsplash)
Uber and 99 have already been fined by Procon Carioca for race cancellations (Image: Charles Deluvio/Unsplash)

Procon Carioca fines apps for cancellations

This is another action by Procon Carioca in relation to transport apps. In November, the entity notified Uber and 99 due to the cancellation of rides. At the time, the consumer protection body wanted to know what measures the two companies were taking to resolve the situation, which is among the main complaints of users of both apps.

It didn’t take long and the situation became more delicate for both platforms. In January, the institution in Rio de Janeiro (RJ) fined the two companies up to R$8 million. “Consumer legislation is clear in saying that the notified cannot refuse to provide its services to users who are willing to pay, configuring an abusive practice”, they explained at the time.

With information: City Hall of Rio de Janeiro

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