Oi leaves landline customers without support and forces migration to fiber – Telecommunications – Tecnoblog

Technology advances, but the infrastructures of the past do not disappear. This is what has been happening with the Hi. The company still has subscribers to services based on its copper network, with landline e internet long band. Gradually, the company is migrating these customers, but the process is far from pleasing everyone.

Hi store
Oi’s Store (Image: Publicity)

Phone that doesn’t work without light

The copper network is expensive and causes losses for the company. Therefore, it has been deactivated little by little. In areas where this is about to happen, Oi offers migration to optical fiber, when available.

In this case, those who have a landline will have a line connected to the modem, via VoIP (voice over IP, or voice over IP). Not everyone likes the idea, however.

One of the problems with this landline is that it depends on the internet device. If the light goes out, the modem doesn’t work and the phone has no line. Some customers have been complaining about this on platforms like Reclame Aqui.

Obviously, this problem is not exclusive to Oi. The landline here at home belongs to another operator, but it is also connected to the modem and does not work when there is no electricity. Landline phones that still use the copper network, on the other hand, operate normally when the power goes out.

The issue, however, is more confusing when there is no fiber in the region.

Oi's website provides information about migration
Oi’s website gives information about migration (Image: Reproduction/Oi)

Oi’s WLL leaves doubts

In cases like this, Oi offers a landline telephone with WLL technology. WLL stands for wireless local loop. Originally, the name was given to technology that used a radio station on poles to transmit the telephone signal to homes.

WLL is nothing new: in a quick Google search, you find news from the beginning of the 2000s on the subject, and it was necessary a real mess inside the house, from which a telephone cord came out to the fixed device.

Today, the acronym has a broader meaning, and refers to a format of fixed-line telephone service that does not rely on copper wire or fiber optics. In some cases, it is a device that looks like a landline telephone, but uses a GSM chip.

Oi, however, does not explain which model is provided to customers, nor if it works without electricity.

If the phone is resolved, another question is how is the internet in regions without optical fiber. The company’s website dedicated to migration says nothing about this.

In these cases, it seems that the company is not that interested in providing alternatives.

Migration reluctantly

This is what the reader Sidney reports, who sent an email to the Techblog.

He says that in the region where he lives, in Salvador/BA, there is still no Oi fiber. The company started notifying customers about the disconnection of the copper network and the migration to WLL, without explaining how broadband will function. . But not only that.

In some cases, the voice plan has greatly increased in price, and the company has no alternatives but to terminate the service or do portability to another operator. When Velox’s internet fails, the company says it can’t send anyone to fix it.

Oi store in a mall.  Photo: Disclosure
Oi’s Store (Image: Publicity)

In regions where fiber has already arrived, Oi has also stopped providing support for copper network products. Customers in Belo Horizonte report that the company is trying to “push” fiber optic services instead of fixing current problems, even when the old technology is not expected to be turned off.

In Reclame Aqui, there are also cases of lack of repair by customers in Rio de Janeiro/RJ, Niterói/RJ, São João de Meriti/RJ and Magé/RJ.

Hi lose landline customers

As you can imagine, fewer and fewer people are interested in having a landline. In the case of Oi, the company has 8.8 million lines of this type. The number has been falling since 2008.

According to the company’s latest financial data, there are 2.82 million fixed lines that still use metallic wires.

Oi Fixed Line Chart
Oi’s fixed line graph (Image: Reproduction/Anatel)

THE Techblog got in touch with Oi to better understand the migration process and what are the options for internet in areas where there is still no optical fiber. So far, we have not received an answer.

Collaborated: Lucas Braga

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