Learn how to track orders on Wish

Wish is one of the most used sites by Brazilians for online shopping, especially during the pandemic period, where sales increased 13% in the country. To assist consumers with the status of order delivery, the online store itself has a tracking system where you can track the status of your orders.

TecMundo brings you step by step to track your purchases through the company’s website and the store’s official app. Check out:

Tracking through the Wish website

The first step is to access the official Wish.com website and log in to your account. Then, go to the “Order History” option

Access the “Order History” optionSource: Diego Borges / Reproduction

A list with the purchased item will appear. If you have purchased more than one product, each of them will have a message box on the right labeled “Item Details”. Click on it to see the status of each one.

Click the box with the Item Details optionClick the box with the Item Details optionSource: Diego Borges / Reproduction

The next window will show detailed information about the product, such as delivery forecast and where it is currently located. It will also show the “Tracking Number” of the order (as shown in the image). Select and copy the code. Then access the option “Carrier website”.

Select your tracking code and then go to the carrier's websiteSelect your tracking code and then go to the carrier’s websiteSource: Diego Borges / Reproduction

On the carrier’s website, your code should automatically appear within the text box. If not, on the previous screen, copy, and paste the code in the text box. Then go to the “Search” option.

Copy and paste the code into the text boxCopy and paste the code into the text boxSource: Diego Borges / Reproduction

All information regarding the item will be shown in the information box, including the order status and the location where it is currently located.

All information about the status of your product will be shown on this screenAll information about the status of your product will be shown on this screenSource: Diego Borges / Reproduction

Once your product is in the national territory, you can access the Correios website to track the product in the country until it reaches its destination. To do this, simply place the code in the text box and click on the “Search” option.

When the product is in national territory, you can use the Correios website to track itWhen the product is in national territory, you can use the Correios website to track itSource: Diego Borges / Reproduction

Tracking through the official Wish app

The procedure for viewing the status of your product (s) in the official Wish app is very similar. First, open it on your phone and log in. Then, click on the option with three dashes, located at the bottom, to the right of the screen (as shown in the image)

Select the option to go to your profile screenSelect the option to go to your profile screenSource: Diego Borges / Reproduction

Then, go to the “Order History” option to choose the product you want to track.

Access the option Access the “Order History” optionSource: Diego Borges / Reproduction

You will be taken to the page that shows the status of the purchase. If you have purchased more than one item, they will be listed separately. Choose what you want to track by pressing on top of the product.

Your items will appear listed on that screenYour items will appear listed on that screenSource: Diego Borges / Reproduction

On the product page, select the Carrier option to be redirected to the website that shows the status and tracking of your order.

Select the Carrier option to access the order tracking websiteSelect the Carrier option to access the order tracking websiteSource: Diego Borges / Reproduction

The website can be in Chinese language, as shown in the image below. However, it is possible to switch so that it is in English.

It is possible to change the language of the carrier's website to EnglishIt is possible to change the language of the carrier’s website to EnglishSource: Diego Borges / Reproduction

If you did not want to change, it is not difficult to orient yourself, just put the code in the text box (if it has not been filled in automatically), and click on the blue button to search for your product.

Just click on the blue box to search for the status of your productJust click on the blue box to search for the status of your productSource: Diego Borges / Reproduction

Once the product is already in Brazil, you can use the Correios website to track the order in the national territory, or use the app of the company that does the tracking function.

When your order is in the national territory, you can track it through the official app of the Post OfficeWhen your order is in the national territory, you can track it through the official app of the Post OfficeSource: Diego Borges / Reproduction

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