If you were browsing the Twitter and found an alert of “Account held” you may not have understood very well what it is. The action is part of what they call a “corrective measure” – which can occur at the level of a tweet, a direct message (DM) or an entire profile. This goes beyond hiding the post with a warning (as is more common) and retaining the content as a whole on the site.
Below, I explain how Twitter scolding works.
I hope, of course, that you (or your account) are not the target of any.
What are corrective measures on Twitter
Corrective measures can be applied to specific content (a single tweet or direct message) or to an entire account. The social network says it can apply a combination of these options, if it so wishes. It usually occurs when the user has a behavior that violates the Twitter rules (accepted when the account was created).
“We have taken steps in relation to tweets so as not to be overly strict with a full account that made a mistake and violated our rules,” explains the website.
Or, in other cases, in response to a valid request from an entity authorized in a particular country (the Justice). Check out some corrective actions from Twitter below.
Corrective measures in the tweet
- Visibility restriction: the content is less visible in search results, responses and timelines. The restriction on the visibility of a tweet depends on several indications related to the nature of the interaction and the quality of the content.
- Removal request: when a tweet is found to have violated the Twitter Rules, the violator is required to remove it in order to re-tweet. A notification is sent identifying the tweet and which policies have been violated.
- Hiding an offensive tweet while pending removal: from the time that Twitter takes corrective action until removal, that tweet is prevented from being seen publicly, replaced by a warning that the tweet is no longer available. The notice will be available for 14 days after removal.
- Exception due to public interest: in rare cases, where the social network determines that it is in the public interest that a violating tweet remains accessible, the tweet is hidden with a notice that explains the exception and allows them to see it if they want (click to see it). The visibility of the tweet is also reduced.
Corrective measures in DM [inbox]
- Interruption of conversations between the respondent and the complainant’s account: in a DM conversation, when a participant reports another person, he is prevented from continuing to send messages to the person who reported him. The conversation is also removed from the whistleblower’s inbox. Only if the whistleblower chooses to continue sending Direct Messages to the respondent, the conversation will resume.
- Hide a Direct Message with a warning: in a group DM conversation, the offending message can be hidden by a warning so that it is not seen.
Corrective measures in accounts
According to Twitter, action is taken in relation to accounts – and not just tweets or DMs – when the social network understands that someone has violated the Twitter Rules in a particularly serious or repeated manner even after the notifications.
- Media request or profile editing: if an account’s profile or media content doesn’t comply with Twitter’s policies, it may be temporarily suspended and media or information editing requested until compliance is met. It is said which policy has been violated and by what content.
- Account change to read-only mode: If there is evidence that a healthy account is in the midst of what Twitter called “an abusive episode”, it is possible that the account will be mutated temporarily to read-only mode and its tweets, retweets (RTs) or restricted likes “until the moods calm down”. The person will only be able to read the contents of your timeline and send DMs to followers. A read-mode account allows others to view and interact with it. This corrective measure can last from 12 hours to 7 days, depending on your violation.
- Account ownership verification: to ensure that no one takes advantage of anonymity and “annoys” other people on the platform, Twitter said it may require the account owner to verify ownership (possession) using a phone number or email address. This helps the platform to identify who is opening multiple accounts for abusive purposes and to take action. When an account is blocked for not providing mandatory information (such as a phone number), it is removed from the counts of followers, RTs and likes.
- Permanent suspension: this is Twitter’s most stringent corrective measure and when an account is permanently suspended, it is removed from global view, and the offender no longer allowed to create new accounts. Owners of permanently suspended accounts are identified and informed that they have been suspended due to abuse violations and what caused a ban.
Can I appeal for a corrective measure?
Twitter says yes. Those who violated the platform’s rules can appeal against permanent suspensions if they believe (really!) That there was a mistake.
It is possible to do this through the platform interface (according to the emails and alerts received) or by registering a complaint on Twitter. In the dispute, if the website believes that the suspension is valid, it will be maintained and the dispute answered with the information that led them to the conclusion. Once challenged, there is no turning back.
I didn’t violate any Twitter rules
If he took fire and swears his feet together that he didn’t violate any Twitter rules, I believe. This is because the social network can take action against content that is not violating Twitter policies, but is subject to legal action.
When there is no violation of Twitter rules, the site can:
- Hide a tweet with a warning: you can hide some forms of sensitive media, such as adult content or graphic violence, with a warning that warns viewers that “they will see sensitive media content when they click”.
- Retention of tweet or account held in a certain country: it is possible to retain access to certain content in a specific country (such as Brazil) if Twitter receives a valid request from an entity authorized in that country – such as a Court of Justice, for example. The author of the posts will be informed about what happened.
Speaking of Justice …
Twitter explains that when it speaks of “legal requests” in the site’s help materials, it is generally referring to subpoenas, court orders or other legal documents that cite a statute or other law in association with some type of claim or requirement. These legal requests may require the disclosure of information about a Twitter account and / or the removal of some content.
“For example, it can be said that the content violates laws related to defamation, illegal activities or national security. The requests may also be about content that potentially violates the Terms of Service or the Twitter Rules. ”
That is, at the end of the “trial” you may have violated the Twitter Rules.
Account held in the country
If you have found an account or a tweet that has been marked as “withheld” please know that this applies to local laws. “With hundreds of millions of tweets published every day worldwide, our goal is to respect the user’s expression and, at the same time, take into account the applicable local laws”, they explain.
There are countries, including the United States and Brazil, that have laws or make legal decisions that may apply to tweets and / or content from entire accounts.
“In our ongoing efforts to make our services available to people around the world, when we receive a valid and properly defined request from an authorized entity, it may sometimes be necessary to retain access to certain content in a specific country” ( country of origin of the complaint), they state.
In the name of transparency, Twitter says that when it receives notifications to withhold content, it notifies affected users immediately, unless this is prohibited by law. In this case, the author of the content will be informed at the time of the restriction.
The above messages in English use the word “withheld” in English. In Portuguese, the user will see the message “account retained”. In all cases, the restriction is applied to the location.
How does Twitter know where you are?
Why, because you counted. Your Twitter account is associated with the country in which you live. However, do not mix lé with cré. The location of your profile is part of the public profile of your account and is completely optional – the one you provide with your bio. To change or delete it, just go to “Edit profile”. Nothing about restriction changes.
The country setting allows you to personalize your Twitter experience and can affect the content displayed. It is one that you can (amazingly!) Change in the “Settings”.
What in practice makes country restriction something easy to circumvent for those who want to follow a restricted and not suspended account. However, changing the country in the “Twitter Location Settings” changes the experience with Trending Topics.
With information: Twitter 1, 2, 3, 4 and 5