Claro launches fixed internet of 1 Gb/s and reduces price of NET Virtua of 500 Mb/s – Telecommunications – Tecnoblog

A Of course released news in its broadband portfolio and launched 1 Gb/s internet plan from NET Virtua, with coaxial cable or fiber optic technology. The price of the service is not low, but the operator took advantage of the launch to reduce the amount charged for the 500 Mb/s plan.


Claro NET Virtua broadband cable modem. Photo: Lucas Braga/Technoblog (Image: Lucas Braga/Technoblog)

So were the plans:

download speed upload speed monthly price
50 Mb / s 10 Mb / s R$ 79,99 no combo
BRL 99.99 in individual contracting
250 Mb / s 25 Mb / s BRL 99.99 in the combo or individual contract
500 Mb / s 35 Mb / s R$ 129,99 no combo
BRL 169.99 in individual contracting
1 Gb/s 35 Mb / s BRL 399.99 in the combo or individual contract
Values ​​for São Paulo (SP) with coaxial cable technology (HFC) and may vary by location.

In addition to bringing the 1 Gb/s plan, the new portfolio reduced the price of 500 Mb/s broadband. Previously, Claro marketed the speed for R$ 159.99 per month in the combo or R$ 179.99 in the individual contract.

Another detail is that the values ​​in the table are valid for automatic debit payments. Those who opt for the conventional bank payment slip must pay an additional R$ 5 per month. The loyalty period is 12 months, and whoever cancels the internet before the end of the contract must pay a penalty proportional to the remaining period.

Claro’s broadband plans also include access to apps that vary depending on the package chosen, such as NOW, Skeelo Audiobooks, McAfee Digital Protection and Busuu.

The speed of 1 Gb/s brings an interesting addition: the customer is entitled to an included Ponto Ultra, which is nothing more than the installation of an extra network cable that leaves the modem and goes to another room in your house. In the other plans, the service is sold for R$150 divided into three bills and no additional monthly fee in the following months.

The regulation also establishes the much-feared data allowance, and the 1 Gb/s package imposed is 3 terabytes. We know that there is an injunction in force by Anatel that prohibits cutting access or reducing speed, but Claro itself has already been denounced here on Techblog for limiting the internet of users who surpassed the 4 terabytes per month mark.

According to Claro, the 1 Gb/s plan will be available in more than 300 cities, but only at “addresses served by the operator’s network and technically qualified for the new speed”.

Claro’s gigabit internet is cheaper than Oi Fibra’s

Of the large operators, only Oi and Claro officially market plans with a speed of 1 Gb/s for individuals. Comparing the prices between the two, Claro has the advantage.

Oi Fibra 1 Gb/s is sold for R$ 499.90 per month with automatic debit payment. Those who opt for the conventional payment slip must add R$20 to the monthly fee.

Modem used by Oi Fibra (Image: Lucas Braga/Tecnoblog)
Modem used by Oi Fibra (Image: Lucas Braga/Tecnoblog)

Another relevant competitor is Vivo Fibra, and its biggest internet plan has a speed of 600 Mb/s. The price is high, and has a monthly fee of R$299.99.

TIM Live is also expected to (re)launch a 1 Gb/s plan by the end of the year, but prices have not yet been released by the operator.

Claro’s 1 Gb/s internet upload is shameful

A great detail that cannot go unnoticed in Claro’s new gigabit plan is the upload. It’s only 35 Mb/s upload speed, which is completely out of proportion with 1 Gb/s download. While other operators upload 50% of the download, Claro’s gigabit package delivers only 3.5%.

This limitation occurs because Claro uses coaxial cable technology to deliver broadband, which allows for lower upload speeds than fiber. The operator even has packages with higher uploads, but hiring is restricted to locations with FTTH technology, whose coverage is limited to very few streets in São Paulo and new cities that gained a fixed network from 2018.


Claro’s 1 Gb/s plan has only 35 Mb/s upload (Image: Playback)

Of Claro’s 9.8 million internet customers, only 545.7 thousand contracts are connected by optical fiber. In its advertising campaigns, the tele emphasizes that its broadband is “with fibre”, but this means that the optical fiber reaches the pole and not inside the customer’s house as at Oi Fibra and Vivo Fibra.

Therefore, uploading Claro’s broadband over coaxial cable is shameful. While the operator delivers 35 Mb/s in the 1 Gb/s plan, Oi Fibra delivers 500 Mb/s in the similar package. Vivo delivers 300 Mb/s of climb speed in the 600 Mb/s package.

By the way, the most basic plans from competitors already deliver a better upload experience than Claro’s more expensive package:

  • The 200 Mb/s Oi Fiber uploads 60 Mb/s and costs R$99.99 per month;
  • The 200 Mb/s Vivo Fiber uploads 100 Mb/s and costs R$99.99 per month;
  • The 300 Mb/s TIM Live uploads 150 Mb/s and costs R$93.50 per month.

Even on fiber, Claro’s 1 Gb/s upload plan is “low”

Claro’s fixed network for providing broadband internet reaches 34.3 million homes. However, only 2.8 million homes can hire the service with real fiber optics, which equates to just over 8%.

In locations served with FTTH technology (when the fiber arrives inside the customer’s home), upload speeds are higher and correspond to half of the download, except in the 1 Gb/s plan:

Claro’s broadband Upload not out Fiber optic upload
50 Mb / s 10 Mb / s 25 Mb / s
250 Mb / s 25 Mb / s 125 Mb / s
500 Mb / s 35 Mb / s 250 Mb / s
1 Gb/s 35 Mb / s 250 Mb / s

As with the plans sold in cable, the 1 Gb/s package did not bring any increase in fiber optic uploads. It’s a shame, as equivalent plans from other carriers deliver better experience in sending speed.

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